These hours are temporary while we all cope with the pandemic.
|Mon to Wed||7a - 7p|
|Thurs and Fri||7a - 5p|
|Sat||9a - 11a|
We'd like to thank our clients for their patience and understanding as the coronavirus pandemic drags on. We are pleased to announce that beginning June 1st, we have resumed offering elective services and preventative care. We will be continuing, as detailed below, to bring pets inside while our clients remain outside in their vehicle.
Our hours are as follows: 7a-7p, Monday through Wednesdays; 7a-5p, Thursday and Friday; and medication pickups 9a-11a, Saturday.
Our lobby will be closed to reduce possible exposure between our clients. Instead, please call our front desk at (618) 281-7161 so we can have your pet's medications or food ready for you. When you arrive, call the front desk again and one of us will bring it to your car. We can process your payment and bring your receipt back to you, or email it.
For everyone's well-being, Dr. Flaum has always encouraged clients to remain with their pets during routine procedures. For the foreseeable future, however, COVID-19 has changed that. Our lobby will be closed to reduce possible exposure between our clients. Instead, we have arranged a way to continue with in-office appointments with the use of Apple's FaceTime video call technology.
When you arrive for your pet's appointment, call our front desk at (618) 281-7161 and someone will come to the car to get your pet.
You will then have the option to use either your iPhone to FaceTime with Dr. Flaum directly in the exam room, or an audio-only voice call to an Android device. You will be able to ask questions as well as answer any the doctor has. When everything is done, we will bring your pet back to you. If your dog or cat really needs your presence to be comfortable in the exam room, please hold off on scheduling routine care.
We will be deferring routine elective surgical procedures as well as routine dental procedures for the time being. However, medically necessary procedures will still be scheduled. If you are concerned about your pet's health, or unsure if a procedure should be deferred, please talk to Dr. Flaum.
For after hours emergency situations, Dr. Flaum can be reached at (877) 570-6272. He may refer you to an emergency clinic.
We feel the same way. We make every effort to provide the best care possible, whether it's a yearly checkup or a necessary surgery. Continuous education and training allow us to bring improvements and advancements to your pets' care.
Our staff is driven by a passion to care for the animals who love and trust us unconditionally. We care for their emotional health as well as their physical well-being.
Your pet's emotional well-being is a critical part of their overall health. A trip to the veterinarian should not be a source of anxiety for your pet or for you. That is why, from start to finish, our certified staff uses Fear Free techniques to offer both pet and owner a comfortable, low-stress visit. Many of our patients enjoy their appointment so much that they don't want to leave.
We apply modern advances in medicine to keep your pet healthy for a full and active life. Our Preventive Care Packages offer substantial savings on services while providing optimal care for your pet at all life stages. Packages include physical examinations, parasite screenings, vaccinations, and dental care. The puppy and kitten packages also include spaying/neutering and microchipping.
Our in-house laboratory, radiology suite, and other resources allow us to rapidly evaluate sick or injured patients so that treatment can be started as quickly as possible. We treat a wide range of internal medicine and surgical cases as well as provide dental care. When circumstances warrant, we refer extremely critical cases and those requiring specialized diagnostic or treatment regimens to specialty practices in St. Louis.
Visits to the veterinarian can be stressful and even frightening for some pets. This isn't good, because diagnosis is more difficult when symptoms are masked behind the physical and behavioral changes caused by anxiety. And you know, we just don't like it when our patients are scared.
We wanted a more compassionate approach to veterinary care, and we found a better way in the Fear Free program. Founded by Dr. Marty Becker, it's designed to reduce fear and stress in pets. The Fear Free program trains, tests, and certifies veterinarians and their staff.
Now, our certified professionals have special training to make visits to the vet something pets and their owners can both look forward to.
A Fear Free visit starts when you call for an appointment. We ask you a handful of questions to find out if your pet finds visits frightening so we can plan how best to calm their fears. For example, we will:
We want to promote your pet's emotional health as much as their physical health.
While Fear Free strategies are designed to significantly lessen the anxiety of a veterinary visit, some pets experience fear and anxiety so strong that they will struggle to avoid the care they need.
But it doesn't have to be that way. We can provide individual training aimed at lessening a pet's fears and making them more comfortable with medical and husbandry procedures. If your pet pulls away, struggles, cries out, or even bites, they can be helped with our training.
We accomplish this by using the same positive methodologies relied on by assistance dog trainers and zoos to produce real results. Using both classical and operant conditioning, we can help your pet become an active participant in their healthcare.
We also provide puppy socialization classes for pups under 14 weeks old. In class, pups will learn to play nicely with other dogs and start becoming comfortable with a range of people, sights, and sounds. As a new owner, you will learn how to teach your puppy some basic life skills.
Our in house trainer, Lisa Flaum, is a graduate with distinction from the Karen Pryor Academy, and is also Fear Free Certified.
Stop illnesses before they get started. Preventive care is an important factor in your pets’ well-being. Our Preventive Care Packages include a complete set of services to help ensure your pets health and well being while providing you with valuable savings.
Your pets are valued members of your family. They bring you laughter, play with you, and offer you comfort. You want to provide for their health needs just as you do any member of your family. But pets also represent a significant financial responsibility. The costs of health care, food, toys, and grooming can add up.
We want to make pet care readily accessible, and that's why we offer a variety of bundled healthcare services to help ensure your pets' well being.
Our Preventive Care Packages include physical examinations and vaccination against common diseases as well as screening for parasites. The Puppy and Kitten Packages also include spaying or neutering and microchipping for lifelong positive identification to ensure your pets' return if lost. The Adult and Senior Packages provide annual dental care and and age appropriate laboratory evaluations to screen for a variety of diseases.
The Packages make complete care more affordable with 15% savings. And with a package, you know right from the start that everything will be taken care of.